In the same way a positive online review serves as the highest endorsement to a prospective customer, a negative review can have the opposite effect. So what recourse does a brand have when someone leaves a demonstrably false, negative review on Google or Facebook? It can be incredibly frustrating just … Read More
A Guide To Social Media Do’s And Don’ts for Brands and Businesses
Managing social media accounts for a brand can be a complicated task. There are multiple unique platforms to manage, content and voice styles to consider, and if successful, you basically end up on call for customer inquiries 24/7. While it can seem daunting, social media management for your business can … Read More
Client Spotlight: Kathy’s Table
We’ve managed social media for Kathy’s Table for nearly a year now and during that time we’ve not only grown their social presence significantly, we’ve also developed a firm grasp on the messaging that engages their customer community. When we learned that they typically experience a downturn during the summer … Read More
Infographic: Jacksonville Jazz Fest 2017
For the past two years, our team has enjoyed the privilege of working with the Jacksonville Jazz Festival. Tasked with scaling the storied festival’s digital presence and delivering a sharp increase in VIP and special ticket sales, we’ve focused our efforts primarily on driving appropriate traffic to a new website … Read More
How Brands Can Use Twitter To Engage Their Audience
Twitter has been in the news a lot lately, for better or worse. Unlike more popular social networks like Facebook and Instagram, there’s a common perception of Twitter that it’s a haven for vitriolic trolling and off-kilter ramblings condensed into 140 characters. While there’s certainly some degree of validity to … Read More
How Brands Improve Organic Facebook Reach
As a brand on Facebook, it can be difficult to reach a significant number of people without spending money on advertising. You don’t have to be as rich as Croesus, but you’re going to be fighting an uphill battle to get your brand seen as often, or more often, than … Read More
How To Respond to Facebook Reviews
As a business owner, there’s no more important part of Facebook than Reviews. While you ultimately control your company’s branding through the content you post on your page, 88% of people say they trust online reviews just as much as a personal recommendation. This can be both a good and … Read More
How To Humanize Your Brand Voice On Social Media
Writing social media copy for a brand is a lot like moderating a panel discussion at a conference. On one hand, you want to be informative, but you also want to guide the conversation amongst panelists so that they’re taking the initiative to discover and discuss the core aspects of … Read More
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